Solomon Business Solutions and Investments L.L.C., d/b/a FreightFA ("FreightFA," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through freightfa.com and our related tools (the "Service"), how we use and share it, and the choices and rights you have.

1. Information We Collect

Information you give us directly:

Account information — email address and password when you sign up.
Shipment and lane data — origin, destination, weight, mode, and dates you enter for rate estimates, lane comparisons, and rate alerts.
RFP and business data — lanes, volumes, commodities, and other details you enter into the RFP Builder or Network Builder. We treat this as confidential business information (see Section 3).
Chat content — messages and questions you send to FreightGPT, our AI freight advisor, and any feedback you give on its responses.
Contact and support requests — your name, email, and message when you contact us, submit a support ticket, or make an enterprise inquiry.

Information collected automatically:

Usage data — pages visited, features used, browser type, and the site you came from, collected by our own analytics and, only if you accept analytics, by Google Analytics.
Device and log data — IP address, browser type, and similar technical information.
Coarse location details, only if you accept analytics — your browser's time zone and language, your country, region, or city if our hosting platform provides them, and a one-way hash of your IP address that changes daily. We do not store your IP address for this purpose and we do not send it to any other company.
Usage limits — to keep the free limits fair, we count guest use of our rate tools against a one-way hash of your IP address that changes daily. This applies whether or not you accept analytics. We do not store your IP address for this purpose and we do not send it to any other company.
Return-visit identifier, only if you accept analytics — a random ID stored in your browser so we can tell that visits are from the same browser. It is not linked to your name or email unless you are signed in.

Through AI assistants (the FreightFA connector): you can connect FreightFA's tools to an AI assistant such as Claude or ChatGPT at mcp.freightfa.com. Then:

Tool inputs — when the assistant uses a FreightFA tool, it sends us only that tool's inputs (for example a lane's origin and destination, a weight, a DOT or MC number, the amounts on a freight bill you asked it to check, or a question), and we send back the result. We don't receive the rest of your conversation; the assistant's provider handles it under its own privacy policy.
Connector logs — for each tool call we record the tool, the time, the connecting app's ID, and your account if you're signed in. For each request to mcp.freightfa.com we record the assistant's name or browser type, the kind of request, whether it was signed in or a guest, a one-way hash of the connection's session, a one-way hash of the anonymous user ID the assistant assigns you if it sends one (ChatGPT does), and our response. We don't store your IP address or access tokens in these logs.
Guest use — if an assistant connects without signing in, we create an anonymous guest ID (no name or email) that allows a few tool calls before you're asked to sign in. Those calls are logged against that ID.
Signed-in use — when you sign in on freightfa.com and approve the connection, the assistant can act with your account when you ask it to, such as reading your RFPs or creating a rate alert. To end that, disconnect FreightFA in the assistant's settings or email us.

Payment information: Subscription payments are processed by Stripe. We don't receive or store your full card number — Stripe handles that directly under its own privacy policy.

2. How We Use Your Information

To provide the Service — generate rate estimates, power the RFP Builder, run FreightGPT, send rate alerts, and maintain your account.
To process payments and manage subscriptions through Stripe.
To communicate with you — account notices, requested support, and (only if you opt in) product updates or newsletters.
To improve the Service — we analyze usage patterns, shipment searches, and your interactions with FreightGPT and other tools to refine our rate models, AI outputs, and features, and to fix issues.
To train and test FreightFA's own AI models — we use de-identified copies of FreightGPT chats, as described below.
To maintain security — detect abuse, enforce fair-use limits, and protect the Service and its users.

Training FreightFA's AI on chats. We are building FreightFA's own AI models for freight. To train and test them, we use copies of chats you have with FreightGPT, including chats from before this section was added, and any thumbs-up or thumbs-down feedback you give on its answers. Before a chat is copied, on our own systems:

We leave out your account ID and replace the chat's ID with a coded reference.
We replace email addresses, phone numbers, and long card- or account-style numbers in the text with placeholders such as [email].

Everything else in the chat stays in the copy: lanes, ZIP codes, weights, prices, DOT and MC numbers, and any names, company names, or street addresses you type. Please leave out anything you wouldn't want used this way. Like any AI, a model trained on chats could repeat something it learned from them.

The copies are kept in the U.S., in a database (Supabase) and file storage (Cloudflare) that only FreightFA can access. We don't sell them, share them with other customers, or give them to other companies to train their own AI models; if a provider runs training for us, it may use the copies only to do that work for FreightFA. RFP Builder and Network Builder data is not used for AI training.

Opting out. Email info@freightfa.com from the address on your FreightFA account and ask us to stop using your chats for AI training. We will stop copying your chats and delete the copies already made, within 30 days. A model trained before you opt out can't unlearn what it learned, but your chats won't be used in any later training. Opting out doesn't change how FreightGPT works for you.

3. How We Share Your Information

We don't sell your personal information. We share it only as follows:

Service providers who process data on our behalf: Supabase (database, authentication, and backend hosting), Render (application hosting), Cloudflare (file storage), Deno Deploy (hosting for mcp.freightfa.com, the connector's address), Stripe (payment processing), Resend (transactional and marketing email), and a third-party AI service provider that generates FreightGPT's responses — your chat questions are sent to that provider to produce an answer.
Embedded media — our Podcast page embeds Apple Podcasts, and our video player uses YouTube (in its privacy-enhanced mode) when you open a video. When these load, your browser contacts Google, Apple, or YouTube directly, and they receive your IP address and browser details under their own privacy policies. This happens whether or not you accept analytics in our cookie banner.
Location lookups — when you use location autocomplete, your search text is sent to OpenStreetMap's Nominatim and Photon services to return matching places. When you request a rate, the origin and destination you enter are sent to Geocodio (and to Nominatim or Photon as a backup, or for places outside the US, Canada and Mexico) to find their locations and measure the distance.
Uploaded freight invoices — uploading an invoice to Invoice Audit needs an account. Before your first upload we show you how the invoice is read, how it is used and what is kept, and ask you to agree by ticking a box for each statement. That agreement covers your later uploads, and we ask again only if the notice changes. We keep a record that your account agreed (the date and the notice version). The file is sent to a third-party AI service provider, which reads it to fill in the form; that provider states it does not use this content to train AI models. We don't keep the file, the text read from it, company or people's names, street addresses, or invoice, PRO, BOL and account numbers. When you confirm an uploaded invoice, we do keep the pickup and delivery city, state and 3-digit ZIP area, the kind of load, the ship date, the prices (the base price with fuel, and the extras), and for LTL the weight, pallet count and freight class. These are saved without your name or account attached, and we use them to test and improve the rate benchmarks FreightFA shows. We also keep a record that your account uploaded an invoice (the date, your plan, whether it was a PDF or an image, and the version of the notice you agreed to), which is how uploads are counted against your plan. An invoice you type in yourself is not sent to that provider and is not saved, unless you save the audit as described next.
Saved invoice audits — if you press Save to my profile after an audit, we keep that audit with your account: the pickup and delivery places, the kind of load, the ship date, the amounts and the result, and for LTL the weight, pallet count and freight class. Saved audits are not shown to other users, and you can delete any of them from the Invoice Audit page.
Public data sources — Carrier Lookup queries the Federal Motor Carrier Safety Administration's (FMCSA) public API using the DOT/MC number you provide; no other personal data is sent.
Legal reasons — if required by law, subpoena, or to protect the rights, safety, or property of FreightFA or others.
Business transfers — if FreightFA is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to this Policy.

RFP and lane data you submit is business-sensitive. We restrict access to it through database-level access controls (Row Level Security) so that only you — and FreightFA staff where necessary for support or security — can view it. We don't share it with other customers or use it to benefit a competitor.

4. Cookies & Analytics

When you first visit, our cookie banner asks whether we may use Google Analytics, record your approximate location, and set a return-visit identifier. If you decline, or your browser sends a Global Privacy Control signal, we treat that as a decline and none of these are used. You can change your choice at any time with "Cookie Settings" in the site footer. If you accept and later decline, we delete the location records tied to your browser's identifier and remove the identifier.

Our own basic product analytics runs regardless of your choice: pages viewed, features used, your browser type, and the site you came from, tied to a random ID that lasts only for your browser session (plus your account, if you are signed in). If you search or chat without an account, we create an anonymous guest ID so those features work; we attach it to this analytics only if you accept analytics. We use it to keep the Service working and to improve it. It is not shared with advertisers.

Google Analytics sets cookies in your browser and Google processes that data under its own privacy policy. You can also opt out using the Google Analytics opt-out browser add-on or by adjusting your browser's cookie settings. Blocking cookies may affect some functionality.

5. Data Retention

We keep your account and usage data for as long as your account is active, and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. Location records and return-visit identifiers collected with your analytics consent are deleted automatically after 12 months. De-identified chat copies used for AI training are kept until you opt out (Section 2) or we no longer need them; if you ask us to delete your account, we also delete those copies. You can request deletion of your data at any time (see Section 6).

6. Your Rights & Choices

Regardless of where you're located, you can ask us to:

Access the personal information we hold about you;
Correct inaccurate information;
Delete your account and associated personal information;
Export your data in a portable format; and
Opt out of marketing emails (every marketing email includes an unsubscribe link), analytics tracking (Section 4), or AI training on your chats (Section 2).

To exercise any of these rights, email info@freightfa.com. We'll respond within 30 days. If you're a California resident, these rights are consistent with those provided under the California Consumer Privacy Act (CCPA); we do not sell or share your personal information as those terms are defined under the CCPA.

7. Data Security

We use industry-standard safeguards — including encryption in transit (HTTPS), database-level access controls, and restricted internal access — to protect your information. No system is perfectly secure, so we can't guarantee absolute security, but we work to identify and address risks on an ongoing basis.

8. International Users

FreightFA is based in the United States, and your information is processed and stored in the U.S. If you access the Service from outside the U.S., you understand your information will be transferred to and processed in the U.S.

9. Children's Privacy

The Service is intended for business use by adults and is not directed to anyone under 18. We don't knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we'll update the "Last updated" date above and, where appropriate, notify you directly.

Contact Us

Questions about this policy or your data? Contact us at info@freightfa.com.